Abhishek Kumar
Pc Technical Support Associate @Walmart
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WORK HISTORY
Pc Technical Support Associate @Walmart
Demonstrated expertise in managing and resolving over Service Now tickets with a remarkable closure rate of 98%, ensuring compliance with SLA deadlines and maintaining operational efficiency. Proven ability to efficiently handle and resolve more than 500 incidents, ensuring uninterrupted workflow and operational continuity for end-users. Successfully implemented BitLocker encryption across 300 devices, enhancing data security and integrity by over 30%, showcasing a commitment to maintaining confidentiality and safeguarding sensitive information. Skilled in conducting imaging for 200+ Windows laptops and deploying backup systems across 50+ devices, expediting onboarding processes for new hires and ensuring consistent data protection and system reliability. Proficiently administered Active Directory, configured VPN for 150+ users, and managed user permissions for 80+ users, ensuring secure and reliable network access and seamless workflow continuity.
EDUCATION
Punjab Technical University
Master of Computer Applications - MCA, Computer Science
Punjabi University
Bachelor's degree, Computer Science
ABOUT ABHISHEK KUMAR
At Walmart, our achievements in IT Service Management are highlighted by a 98% closure rate of service tickets and a successful BitLocker deployment enhancing data security. My foundation rests on a Master of Computer Applications from Punjab Technical University with a solid grasp of Linux and Cloud Applications.Committed to operational excellence, we\'ve optimized workflows and safeguarded sensitive information, mirroring my dedication to integrity and technological proficiency. As a team player, I aspire to contribute to environments that value innovative solutions and prioritize impactful, value-driven endeavors.
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