Abhishek Kandar

About Abhishek Kandar

As a results-driven senior executive, I bring extensive experience as Chief Customer Officer (CCO), post-sale Chief Operating Officer (COO) in leading Global SaaS enterprises managing 1500+ employees delivering 80%+ SaaS margins and 45%+ Services margins, 300M+ of Services Revenue,~1B SaaS ARR, driving 98%+ CSAT/NPI and 97%+ Retention scores. My expertise spans leading Agentic-AI powered Global Services, Customer Success and Customer Support organizations. I have successfully managed multiple P & Ls, each worth 200+ millions, while supporting over $3.6 billion in annual recurring revenue (ARR). Trusted by many CEOs (referenceable) and senior executives, I bring cross-industry experience in Food & Beverage, Transportation, Discrete, Manufacturing, Construction, SaaS, High-Tech, Healthcare, Life Sciences, Education, Insurance, Financial Services, and Automotive. As a trusted advisor to Executives of 28 Fortune 100 companies, SMBs, public sector, I am passionate about delivering exceptional Customer Experiences, growing company through EBITDA multiples, mentoring leadership talent, Corporate Social Responsibility, DEI and leveraging AI for efficiency.With a proven track record, I have transformed both Private Equity (PE) backed organizations and publicly traded companies from distressed state into highly profitable, scalable, thriving businesses through my expertise in Operational Engineering, Financial Engineering, Governance Engineering, Multiple EBITDA expansion, Market timings, Crisis management, Strategic planning and operational discipline.A leader in building and managing high-performing global teams (NA, EMEA, APAC), I excel at managing clear KPIs aligned with corporate goals, inspire teams towards common objectives, and drive change management. I consistently deliver at the board level across all financial metrics (Revenue, Bookings, EBITDA), customer success (Time to Value, Retention), innovation (improving customer experience & AI adoption). I am passionate about strategy, value creation, leadership development, bias mitigation, business transformation, and profit generation. I have led cross-functional initiatives fostering team work & collaboration.Technical Expertise:Extensive ERPs (Food & Bev, Construction, Transportation, Discrete, Manufacturing, Apparel); CRM platforms (Salesforce); PSA tools (Certinia, Kantata); SCM & EAM; CS & Product (Gainsight, Pendo.ai); iPaaS solutions; Cloud tech (AWS, MS Azure); AI tools (Copilot, Synthesia, ChatGPT, Apple Intelligent Studios etc); DBMS (Snowflake, MS SQL, Oracle), and G-Suite, MS360 etc

Experience

1. Senior Vice President, Customer Experience

   Aptean

   Jan 2025 — Present · Portland, OR, US

   Managing a Global P&L of 120+M and team of 800+ in Professional Services, Learning & Development, and Customer Success• Transforming organizations to deliver exceptional NPI scores and customer experience • Driving optimization to deliver high Enterprise & Equity Value. Utilizing Operational Engineering, Financial Engineering, and Governance Engineering expertise to achieve EBITDA multiples.

Education

• Birla Institute of Technology, Mesra

  Bachelor of Engineering, Computer Science and Engineering

  2000 — 2004

• Northwestern University - Kellogg School of Management

  Executive MBA, General management

Skills

• Data Modeling
• Data Security
• Oracle
• Proposal Generation
• Metadata Management
• Escalations Management
• Architectures
• Data Warehousing
• Reference Architecture
• Data Management
• Business Development
• Informatica
• Siebel
• Etl
• Enterprise Software
• Data Quality
• Leadership
• Business Intelligence
• Lead Generation
• Relational Databases
• Mentoring
• Master Data Management
• Thought Leadership
• Proposal Writing
• Account Management
• Agile Methodologies
• Team Building
• Big Data
• Team Leadership
• Cross-Functional Team Leadership
• Data Governance
• Big Data Analytics
• Data Integration
• Integration
• Project Planning
• Leadership Development
• Project Management
• Architecture
• Data Warehouse Architecture
• Performance Tuning