Abhishek Jayadevan
Project Program Management consultant at Dell with expertise in Project Management
- Role
- Project Program Management Consultant at Dell Technologies
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Abhishek Jayadevan
At Dell, my expertise in project and program management has been central to enhancing customer service delivery. With a focus on Dell Tech Support\'s strategic priorities, I\'ve developed and managed technology releases that significantly impact business metrics. My role involves meticulous attention to detail, creating tools and capabilities and communicating with global stakeholders.My certifications in CSM, PRINCE2 and ITIL support a strong operations and customer relationship management foundation. Spearheading warranty cost reduction programs and process reengineering initiatives, the team and I have realized substantial cost savings. Through these efforts, we have contributed to Dell\'s reputation for operational excellence and superior customer experiences.
Experience
Project Program Management Consultant
Aug 2016 — Present · Bangalore, IN
Key Responsibilities:• Understanding of Dell Tech Support priorities and strategy• Development of requirements using tools and programs, and business acumen• Creation of user stories and prioritization in requirements documents• Monitoring and validation of resolutions and enhancements, measuring technical solution impacts on business metrics• Communication with global stakeholders on updates and tasks• Project management of technology releases and programs with full visibility
Education
Symbiosis Skills & Professional University
Master of Business Administration - MBA, Marketing
Bangalore University
Bachelor of Engineering (B.E.), Civil Engineering
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