Abhishekh Kumar Sharma
Customer Service Associate
- Role
- Customer Service Associate at Amazon
- Location
- Kharagpur, WB, IN
- LinkedIn followers
- 500 followers
About Abhishekh Kumar Sharma
Dynamic and motivated professional with over 6 years of experience in Customer Service…
Experience
Customer Service Associate
Sep 2023 — Present · Kharagpur-I, IN
Customer Support: Assist customers through various communication channels (phone, email, chat) to resolve inquiries, complaints, or issues related to their Amazon orders, products, or services-Product Knowledge: Maintain a deep understanding of Amazon\'s product offerings and policies to provide accurate information and guidance to customers-Problem Solving: Identify and troubleshoot customer problems, offering solutions that align with Amazon\'s policies and procedures-Order Management: Assist customers with order placement, tracking, cancellations, and returns, ensuring a seamless shopping experience-Technical Support: Provide basic technical support for Amazon devices (e.g, Kindle, Echo) and assist with troubleshooting common issues-Policy Adherence: Ensure compliance with Amazon\'s policies and guidelines when assisting customers, including privacy and security protocols-Feedback Handling: Gather and relay customer feedback to relevant teams to improve the overall customer experience-Multitasking: Handle multiple customer interactions simultaneously, while maintaining quality service and response times-Documentation: Maintain accurate records of customer interactions and resolutions using Amazon\'s customer service tools-Continuous Learning: Stay up-to-date with Amazon\'s evolving products, services, and policies through training and development programs-Team Collaboration: Collaborate with colleagues to address complex customer issues and share knowledge.Metrics and Targets: Meet performance metrics and targets related to response times, customer satisfaction, and issue resolution.
Education
Kendriya Vidyalaya
Degree, Education/Teaching of Individuals in Junior High/Middle School Special Education Programs
Vivekananda Mission School - India
10+2, Commerce
2016
Kolhan University Chaibasa
B.com, Accounts
Keshpur Government ITI
Electronics Mechanics, Electrical and Electronics Engineering
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