Abhishek Gaurav
Manager - Planning | WAAS | Workforce Management | Business Optimization
- Role
- Manager i - Planning at Concentrix
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Abhishek Gaurav
Efficiently analyzing and providing insights to propagate lean approach, and learn…
Experience
Manager i - Planning
Nov 2024 — Present · Gurugram, IN
Workforce Forecasting:** Analyze historical data and trends to forecast staffing needs and ensure adequate coverage for daily operations.**Scheduling:** Create, manage, and optimize employee schedules to meet operational demands while balancing employee availability, preferences, and labor laws.**Resource Allocation:** Allocate resources effectively to ensure the right number of employees with the right skills are available at the right time.**Performance Monitoring:** Track and evaluate workforce performance to identify areas for improvement and ensure alignment with business objectives.**Compliance Management:** Ensure scheduling practices comply with labor laws, union agreements, and company policies, including overtime, breaks, and time-off requests.**Data Analysis & Reporting:** Generate regular reports on workforce performance, scheduling efficiency, and labor costs to inform decision-making.**Process Improvement:** Continuously assess scheduling processes and implement improvements to increase efficiency, reduce costs, and improve employee satisfaction.**Cross-Department Collaboration:** Work closely with other departments (HR, Operations, Customer Service) to align workforce planning with overall business goals.**Employee Communication:** Effectively communicate schedule changes, shift assignments, and time-off approvals to employees in a timely manner.**Problem Resolution:** Address scheduling conflicts, absenteeism, or other workforce-related issues quickly and professionally to minimize disruption.
Education
Great Lakes Institute of Management
Post Graduate Programme, Business Analytics & Business Intelligence
2019 — 2020
Alpha Arts and Science College, Chennai
BCA, Computer Application
2007 — 2010
Lovely Professional University
Master of Business Administration (M.B.A.), International Business
2011 — 2013
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