Abhishek D.
Customer Success Manager | Presales | SaaS | BFSI |
- Role
- Manager, Customer Success at Duck Creek Technologies
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Abhishek D.
A dedicated and ethical professional with a positive attitude and a strong desire to learn, I have 13 years of experience in the software industry, specializing in customer success, account management, and presales for SaaS solutions. I have worked successfully in both multinational corporations and mid-sized companies across multiple geographies. My educational background includes a Bachelor\'s degree in Technology and an MBA in Cloud Computing from Dublin Business School.
Experience
Manager, Customer Success
Jul 2022 — Present · Mumbai, IN
Primary CSM role for 2 accounts & secondary CSM for 10+ accounts. Relationship Management: built and maintained strong relationships with US based Insurance customers, proactively addressed customer inquiries and concerns. Account Management: Overseeing customer accounts, ensuring health, renewing contracts, expanding customer relationships. Customer Retention: Worked with customer driving escalations, changed account from RED to GREEN, developing strategies for workarounds.
Education
University of Mumbai
Bachelor of Engineering (B.E.), Electrical, Electronics and Communications Engineering
2008
Dublin Business School
Master of Business Administration (M.B.A.), Cloud Computing
2013 — 2014
Sathaye College - India
HSC, Science
2003
Skills
- Project Management
- Cloud Consulting
- Sales
- Consulting
- C
- Pre-Sales
- Software Implementation
- Xml
- Customer Service
- Presales
- Erp
- Telecommunications
- Html
- Business Development
- Customer Satisfaction
- Java
- Saas
- Sql
- Oracle
- Cloud Computing
- Databases
- Solution Architecture
- Cloud Applications
- Amazon Web Services (Aws)
- Crm
- Service Delivery
- C++
- Business Analysis
- Erp Implementations
- Enterprise Software
- Customer Management
- Product Management
- Customer Support
- Team Management
- Business Intelligence
- Pl/Sql
- Management
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