Abhishek Chandan

About Abhishek Chandan

Product Manager with 5+ years of experience across operational automation and consumer product development.My work spans two focus areas. The first is process transformation: identifying high-friction, cross-functional workflows where manual effort creates measurable cost, compliance risk, or customer attrition, and re-engineering them through automation, AI, and structured product thinking. The second is zero-to-one product development: defining problem spaces, shaping product strategy, and leading execution from inception through launch.I have delivered outcomes across both: · Founded and launched a B2C consumer platform end-to-end, owning product, technology, operations and growth from zero to ₹1L+ in revenue. · Conceptualised and launched a customer-facing transparency product end-to-end, owning product definition, instrumentation and engagement measurement from inception to live.· Reduced critical process turnaround times by over 80% through end-to-end workflow automation and tiered approval logic. · Automated over 90% of manual verification steps using LLM and computer vision pipelines, reducing downstream error rates significantly. · Automated end-to-end payment workflows at scale, reducing turnaround time from 20 days to 4 days across multiple cities.I bring a structured approach to ambiguous problem spaces, working across product, engineering, operations, and finance to align stakeholders and ship solutions with clear, measurable impact. My experience spans B2C consumer applications, internal operations tooling, fintech workflows, and AI-powered platforms. I do not specialise by industry; I specialise by problem type.Currently seeking Senior Product Manager roles. Open to all industries and open to relocation. a••••••••@gmail.com

Experience

1. Product Manager 2

   Brick & Bolt

   Jun 2025 — Present · Bengaluru, IN

   Reduced end-to-end process turnaround times by over 80% across critical service workflows, delivering measurable improvements in customer experience and operational efficiency.Owned four high-stakes product areas spanning money movement, field verification and customer transparency, working across engineering, operations, finance and sales to ship automation-led solutions at scale.Key outcomes:· Redesigned the refund workflow with tiered approval logic and automated payouts, reducing TAT from 3 weeks to 4 days and significantly cutting manual effort for operations and finance teams.· Built a vendor payout engine from scratch, reducing invoice-to-payment time from 20 days to 4 days and scaling automated payout coverage from 0% to 100% across 9 cities.· Shipped an LLM and computer vision pipeline for field verification and report parsing, automating over 90% of manual checks, reducing turnaround from multiple days to same-day, and cutting quotation errors from 70% to 20% across 361 quotes.· Launched a real-time project update experience in the customer app, instrumenting push and in-app events to measure execution transparency and customer trust.

Education

• K J Somaiya College of Science & Commerce Vidyanagar Vidyavihar Mumbai 400 077

  Bachelor's degree, Computer Science

  2016 — 2019