Abhishek Kumar
Customer Success Manager | Champion of Customer Advocacy in SaaS | Driving Retention & Growth | Achieving KPI’s and mutual goals
- Role
- Customer Success Manager at project44
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Abhishek Kumar
As a Customer Success Manager with over 7 years of experience, my passion lies in…
Experience
Customer Success Manager
Mar 2023 — Present · Bengaluru, IN
Developing a deep understanding of the client’s business model and strategic goals to tailor project44’s solutions- Creating comprehensive success plans that outline measurable objectives, timelines, and key performance indicators (KPIs) aligned with both the client’s and project44’s goals- Fostered relationships with key stakeholders and decision-makers within client organizations to ensure alignment and advocacy- Conducted strategic business reviews to assess progress, realign objectives, and explore new opportunities for value creation- Identifying early warning signs of potential client dissatisfaction and recognising and capitalising on opportunities for account expansion through cross-selling and up-selling of additional services or features.
Education
Panjab University
Bachelor of Science - BS
2015 — 2018
Indian Institute of Management Sirmaur
Executive MBA
2025 — 2027
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