Abhishek Walter
- Role
- Lead Consultant - SAP Crm Salesforce at Tata Power
- Location
- Surat, IN
- LinkedIn followers
- 500 followers
About Abhishek Walter
With 11 years of experience in the information technology and services industry, I…
Experience
Lead Consultant - SAP Crm Salesforce
Sep 2021 — Present
Professional Experience: SAP CRM, SAP ISU & Salesforce Team Lead SAP CRM/C4C | Customer Portal | Salesforce admin ( Utility Industry ) 1) Managed a team of 11 resources, comprising SAP CRM, SAP ISU, and Salesforce consultants, ensuring efficient project execution. 2) Lead Team through Development and Delivery of New Customer Portal, LEC Portal and Mobile Applications. 2) Leading the SAP CRM to Salesforce transformation project, streamlining processes and enhancing customer relations. 3) Spearheaded the SAP BCM to Aspect solution transformation project for the Call Centre solution, optimizing call center operations. 4) Implemented QMS (Queue Management System) Operations at CRC Centers, improving service quality. 5) Provided ongoing support for Tata Power Mumbai\'s business operations in SAP CRM, SAP ISU, and Salesforce modules.
Skills
- Smartform
- Odata
- Sap Workflow
- Enterprise Resource Planning (Erp)
- Idoc
- Smartforms
- Webdynpro
- Html
- Sap
- Sap Adobe Forms
- Css
- Netweaver Gateway
- Abap
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