Abhishek Verma

AVP | Regional Manager- Service Quality & Process Excellence

Role: AVP Regional Manager- Service Quality & Process Excellence at IDFC FIRST Bank
Location: Mumbai, MH, IN
LinkedIn followers: 500 followers

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About Abhishek Verma

An internal audit and risk management professional with more than 18 years of experience…

Experience

AVP Regional Manager- Service Quality & Process Excellence
IDFC FIRST Bank
Mar 2020 — Present · Lucknow, IN

Education

Chatrapati Sahuji Maharaj Kanpur University, Kanpur
Bachelor of Commerce - BCom, Commerce
EMPI Business School
PGDBM, Marketing
2006 — 2008

Skills

Strategic Planning
Relationship Management
Marketing Strategy
Market Research
General Insurance
New Business Development
Insurance
Business Development
Business Strategy
Bancassurance
Business Planning
Management
Team Building
Business Analysis
Marketing
Channel Sales
Cross Selling
Underwriting
Team Management
Health Insurance
Brokers

Contact information

Verified work emails, personal emails, and direct dials — unlocked in one click.

Work email
•••••@idfcfirst.bank.in
Personal email
•••••@•••••.com
Direct dial
+•• ••• ••• ••••

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Current company

IDFC FIRST Bank

Banking · 53K employees · Founded 2015 · Mumbai, Maharashtra, India

**Never share your password, OTP, UPI Pin, CVV etc with anyone.** Formed in December 2018 through the merger of infrastructure finance giant IDFC Bank and retail finance specialist Capital First, we commenced commercial banking operations in 2016. Our core principles: Vision: Building a world-class bank in India, driven by ethical, customer-friendly, digital, and socially responsible banking principles. Universal Bank: Offering a comprehensive range of services like Retail, MSME, Rural, Startups, Cash & Wealth Management, Deposits, Corporate & Government Banking, Working Capital, Trade Finance, and Treasury Solutions. Ethical Banking: We follow a 'Near and Dear' test, ensuring products are customer-friendly enough for employees to recommend to loved ones. We simplify legal jargon for clarity and offer 'ZERO FEE Banking' on all savings account services like SMS alerts, IMPS, RTGS, NEFT, ATM withdrawals, and more, making it India’s 1st & only bank to do so. Customer-Friendly Banking: IDFC FIRST Bank credits monthly interest on savings accounts, offers lifetime-free credit cards with non-expiring rewards and transparent fees. Technology-led Banking: Seamless services across mobile, branches, internet banking, call centres, & relationship managers. Our mobile app, with 250+ features, is rated 4.8 on Google Play & the App Store. Global rating agency Forrester ranked it India’s best & among the world’s top 20 for two consecutive years. Social Good Banking: Focusing on financial inclusion, we serve 40M+ customers, with 16M lifestyle improvement loans,15M loans to 4.3M women entrepreneurs, 6.5M vehicle loans, 1M each for sanitation & livelihood, 300K SME, and 100K home loans. ESG Goals: We hold high ESG scores, demonstrating our commitment to financial inclusion & social responsibility. Creating a new-age, ethical and world-class institution for India is a privilege for its employees.

idfcfirst.bank.in

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About Abhishek Verma

Experience

AVP Regional Manager- Service Quality & Process Excellence

Education

Chatrapati Sahuji Maharaj Kanpur University, Kanpur

EMPI Business School

Skills

Find verified contacts for anyone on LinkedIn