Abhishek Tripathi
Workforce Management Leader | 11+ Yrs in BPO & IT | Expert in Forecasting, Capacity Planning & WFM Analytics | NICE IEX, Aspect, Power BI, Tableau.
- Role
- Wfm Supervisor at VXI Global Solutions
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Abhishek Tripathi
With 11+ years of experience in the BPO and IT sectors—9+ of those in Workforce…
Experience
Wfm Supervisor
Mar 2025 — Present · Hyderabad, IN
I lead a team of scheduling and planning experts, ensuring efficient execution of all processes. My responsibilities include overseeing daily operations, offering guidance and support, and fostering a collaborative team environment. Additionally, I manage weekly client calls, where I lead discussions on performance, address feedback, and identify opportunities for improvement. These interactions help ensure client expectations are met while continuously driving team performance enhancements.
Education
NIIT
GNIIT
Dr. Ram Manohar Lohia Avadh University
Bachelor of Science (B.Sc.)
2009 — 2012
Skills
- Oracle
- Requirements Analysis
- Business Analysis
- Active Directory
- Windows Server
- Microsoft Sql Server
- Java
- Sql
- Html
- Windows
- Javascript
- Troubleshooting
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