Abhishek Srivastava
Driving Growth with Client-Centric Software Solutions | Chief Customer Officer | Delivery Leader | SaaS Growth Strategist
- Role
- Chief Customer Officer at Iorta Technology Solutions
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Abhishek Srivastava
Hello! I am Abhishek Srivastava, a results-driven leader with over 22 years of experience…
Experience
Chief Customer Officer
Jul 2018 — Present · Mumbai, IN
In my current role, I lead large-scale digital transformation projects for clients in the BFSI, Insurance, and NBFC sectors. I focus on integrating SaaS and cloud-first strategies to optimize business operations. My responsibilities include implementing KPI-driven governance models to enhance project execution efficiency and minimize turnaround times. I also develop omnichannel solutions that improve customer onboarding, policy servicing, and claims automation. By strengthening pre-sales and solution consulting efforts, I deliver impactful presentations to C-suite executives and craft technical roadmaps that secure high-value RFPs.Achievements: I successfully led a customer success strategy that resulted in a 100% increase in client retention. Additionally, I designed scalable SaaS pricing strategies that aligned product-market fit with enterprise adoption, significantly boosting annual contract value and client revenue contributions.
Education
Welingkar Institute of Management
MMM
2006 — 2009
Hemwati Nandan Bahuguna Garhwal University
BBA
1998 — 2001
Mumbai University Mumbai
Masters in Marketing Management
2006 — 2009
Skills
- Digital Marketing
- Ppc
- Marketing Management
- Sem
- Risk Management
- Team Management
- Integration
- Customer Relationship Management (Crm)
- Business Process
- Analytics
- Business Strategy
- Marketing
- Marketing Strategy
- Strategy
- E-Commerce
- Product Development
- Analysis
- Program Management
- Product Management
- Management
- Digital Strategy
- Crm
- Relationship Management
- Outsourcing
- Training
- Competitive Analysis
- Start-Ups
- Sales
- Online Advertising
- User Experience Design
- Online Marketing
- Product Promotion
- Project Management
- Lead Generation
- Vendor Management
- Customer Acquisition
- Web Analytics
- Strategic Planning
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