Abhishek Srivastava

Information Technology Specialist @Tata Consultancy Services

Lucknow, IN

IT Analyst at Tata Consultancy Services· Conducting regular research and analysis to identify areas where technology can be employed to improve business operations.· Designing and implementing IT solutions for the organization’s software and hardware infrastructure.· Analyzing software and hardware issues while providing timely solutions to maintain system performance.· Identifying and resolving technical issues and maintaining the security of the company’s computer systems.· Working with clients onsite and offsite to understand their technological needs and assist with their user acceptance testing processes.· Develop and document IT processes and procedures and create SOPs for the company.· Conduct gap analysis, redesign business processes, develop roadmaps and proofs-of-concept.· Participate in testing efforts with QA teams, including the design and execution of an overall test strategy.· Establish strong relationships with key sponsors, stakeholders and team members by building trust and rapport.· Provide training and support to end users on new software and solutions.

I.I.S.E.(Lucknow)

Master of Computer Applications - MCA