Abhishek Srivastava
Group Manager @Airbus
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WORK HISTORY
Group Manager @Airbus
Bengaluru, IN
As Group Manager, I oversee the end-to-end implementation and optimization of Enterprise Service Management applications and processes, people upskilling, ensuring a seamless, high-performance IT service backbone for one of the world\'s leading aerospace companies.
EDUCATION
Maharashtra State Board of Technical Education
Diploma
D. N. Patel College Of Engineering, Shahada, North Maharashtra University, Jalgaon
Engineer’s Degree
Sikkim Manipal University - Distance Education
Master’s Degree
ABOUT ABHISHEK SRIVASTAVA
Result-driven IT leader with expertise envisioning and leading technology-based growth initiatives. Fast track management career marked by demonstrated ability to build peak-performing teams and achieve cross-functional business objectives.Carry a total of over 18 years of experience in IT and ITES industry. In depth understanding of Service Now ITSM technology, systems architecture, product and systems solutions and cost and risk management. Extensive solutions-oriented timeline driven project management experience.Strengths include a unique combination of interpersonal and technical skills, team building and experience in all phases of the technology lifecycle management.AREAS OF EXPERTISE1.Service now ITSM tool implementation and support applications such as ITSM, IT Asset Management, Software Services, IT Operations Management, Business Service Management, Financial Service Management, HR Case Management, Mobile App and CMDB.2.Process design with E2E automation to enhance user experience by using the Service Now ITSM platform and other automation platform like Service Now orchestrator, Automation anywhere, UI path, SNOW and Ayehu eyeShare. 3.A consistent track record of successfully employing best business practices that improve efficiency, reduce operating costs whilst increasing productivity, all to tight time scales and within budget. 4.Multiple event monitoring tool implementation with event correlation for the complex infrastructure on enterprise level.
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