Abhishek Singh
Business Analyst @ONDC Power BI | SQL | Python | Looker | Tableau | Ex- Factri.Ai
- Role
- Business Analyst at Open Network For Digital Commerce (ONDC)
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Abhishek Singh
Business & Data Analytics professional with 6+ years in E-commerce and SaaS, leading…
Experience
Business Analyst
Open Network For Digital Commerce (ONDC)
Apr 2023 — Present · New Delhi, IN
Fill rate: 70% → 90% across F&B, Grocery and Retail verticals & Customer Support TAT: 72 hrs → 36 hrs (50% reduction) by redesigning ticket escalation architecture and building SOP frameworks for CRM and OMS• 20+ Network Participants (NPs) managed for pre-order, post-order and API-level ops and tech issue resolution across network• Fraud Detection Framework Implementaion — detected suspicious transaction patterns via anomaly analysis and enabled network-level corrective intervention before downstream GMV impact• 25% catalogue expansion across 500+ active sellers — driven through structured seller engagement, SKU gap analysis and targeted onboarding nudges• FPO, social sector & MSME onboarded end-to-end — From onboarding to ops monitoring • 15+ operational dashboards built covering Onboarding, Ops delivering real-time KPI visibility to leadership• GupShup WhatsApp bot implemented for seller communication — reduce ops workflow smoother and trust layer
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