Abhishek Singh

About Abhishek Singh

I have already working in desktop support engineer• Features of windows 10.• Interact with the Customer through mails and phone.• Improve Customer Interaction Skills and maintained relation with irate customers.• Office 365 Concept (configuration, installing)• MS-office 2007,2013,2016,2021 product (configuration, installing)• Knowledge of McAfee drive encryption (Installing and Maintaining)• Basic networking knowledge (IP, Subnets, VPN).• Basic hardware knowledge.• IP Address access to share path and new laptop configuration.• Troubleshooting hardware and software issues.• Installing and maintaining hardware and computer peripherals.• Ticketing Tool Manage Engine for Resolved ticket.• Installing and upgrade operating system and computer software.• Remotely user problem solving and Microsoft team configuration and outlook issues solving

Experience

1. IT Support Executive

   Rupeeredee

   Nov 2024 — Present · IN

   Incident Management: Handle and resolve support tickets using Jira.Office 365 Support: Provide admin support for user accounts, licensing, and app troubleshooting.Inventory Management: Track and manage IT assets and software licenses.Customer Support: Deliver timely solutions and maintain customer satisfaction.System Monitoring: Monitor and perform routine checks for system performance.Process Improvement: Identify areas for efficiency and implement improvements.Cross-Functional Collaboration: Work with teams like networking, development, and HR to resolve issues.Troubleshooting: Diagnose and resolve hardware, software, and network issues.Documentation: Create and maintain technical documentation and knowledge bases.Automation: Use tools like PowerShell or Jira automation to streamline tasks.Security Support: Implement MFA and manage security policies for Office 365.Escalation Handling: Escalate complex issues to senior teams and track resolution progress.Training: Provide user training on Office 365 and internal tools.Compliance Management: Ensure software licenses and data protection meet compliance standards.Reporting: Generate and analyze reports on system performance and ticket trends.Patch Management: Apply software updates and patches to maintain system integrity.Backup & Recovery: Assist in setting up backup systems and data recovery processes.

Education

• Goverment Polytechnic Hisar

  Diploma, Computer Engineering

  2016 — 2018

• Maharshi Dayanand University

  Bachelor of Technology - BTech, Computer Science Enginnering

• 12th

  Non Medical , PCM

• 10th

  Science , PCMB