Abhishek Singh
Senior Operations Manager @ Teleperformance | Performance Planning, External Clients
- Role
- Senior Operations Manager at TP
- Location
- South Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Abhishek Singh
As a senior operations manager at Teleperformance, a leading global provider of customer experience management solutions, I oversee the daily operations of multiple accounts, ensuring the delivery of high-quality services and the achievement of key performance indicators. I have a B.Tech. in Mechanical Engineering from Maharshi Dayanand University, Rohtak, which equips me with analytical skills and a passion for excellence.With over eight years of experience in various roles at Teleperformance, I have a proven track record of optimizing processes, fostering team collaboration, and driving efficiency across various domains and geographies. Some of my notable accomplishments include reducing operational costs by 15%, increasing customer satisfaction by 20%, and implementing best practices and standards across the organization. I thrive in dynamic and challenging environments, constantly seeking innovative solutions to enhance organizational performance.Known for my strategic thinking, adaptability, and ability to inspire others, I am committed to achieving outstanding results while cultivating a positive and inclusive work culture. I am excited to leverage my expertise and contribute to the continued success of any organization I am a part of.
Experience
Senior Operations Manager
Feb 2023 — Present · Gurugram, IN
Education
Maharshi Dayanand University, Rohtak
Bachelor of Technology (B.Tech.), Mechanical Engineering
2010 — 2014
Vinay Nagar Bengali Senior Secendary School
Bachelor of Technology (B.Tech.), Mechanical Engineering
Skills
- Soft Skills
- Microsoft Word
- Team Leadership
- Erp
- Microsoft Excel
- Customer Retention
- Customer Service
- Microsoft Office
- Windows
- C
- C++
- Customer Satisfaction
- Training
- Team Management
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