Abhishek Singh

About Abhishek Singh

6.7 Years Experience as a IT Customer Support Engineer, Application support & Remote…

Experience

1. Senior Information Technology Officer

   myHQ by ANAROCK

   Mar 2025 — Present · Gurugram, IN

   1- End-User Support- Provide technical assistance and support for incoming queries and issues related to hardware, software, and networking. Troubleshoot and resolve technical problems related to desktop environments, including operating systems (Windows,Mac}2. Provide IT support to employees - On-desk support- On-call support- Remote support using TeamViewer, Anydesk and other remote tools.3. Meeting and conferencing support- Schedule video and audio conferences (e.g, MS Teams, Google Meet, Zoom)4. Hardware and software management- Configure new hardware/software- Maintain inventory of hardware, software, and assets- Perform hardware and software installations, configurations, and updates.5. IT Asset management- Provide laptops for new joiners with basic software- Obtain asset confirmation email from users.6. IT-related purchase requests and procurement- Prepare procurement memos for new requirements- Creation of Purchase requests & Procurement memos -IT-related procurement and renewal processes.7- Troubleshooting of All types VPN Issues-Troubleshooting of CheckPoint issues for forti client- Resolving Cisco AnyConnect VPN connectivity problems- Ensuring seamless operation of global products and VPN services.8- Vendor Management and Issue Resolution- Log and track calls for PRI, Hardware, and software issues- Follow up with respective vendors to ensure timely resolution- Coordinate with vendors to resolve technical issues and ensure minimal downtime.9- User Account Management- Create and manage user accounts and permissions in Active Directory or other identity management systems-Handle password resets and other account-related inquiries.

Education

• Dr. Ram Manohar Lohia Awadh University, Ayodhya

  Bachelor of Technology - B.Tech