Abhishek Singh
Operations Director at Plan.Net TechNest India | Omnichannel Marketing Operations
- Role
- Program Director at Plan.Net Technest India
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
About Abhishek Singh
Strategic Leader | Digital Operations & AI TransformationWith over 18 years of cross-functional leadership, I serve as a strategic catalyst at the intersection of brand vision and digital operational excellence. I specialize in architecting large-scale enterprise solutions for global organizations, ensuring that digital ecosystems are not merely functional, but are high-performance assets that mirror a brand’s core values and commercial goals.My leadership is anchored in four pillars of digital evolution:AI-Led Transformation & Agentic Solutions: Architecting the transition from passive automation to intelligent, autonomous operations, leveraging Agentic AI to drive unprecedented efficiency.Website Performance & Technical Scalability: Championing enterprise-grade website performance—optimizing speed, resilience, and user experience to maximize global reach and conversion.Data Intelligence & Digital Analytics: Engineering frameworks that convert complex Digital Analytics into actionable insights, fueling evidence-based decision-making at the board level.Omnichannel Strategy & CRM Excellence: Harmonizing CRM Management and Omnichannel Marketing to deliver a frictionless, unified brand narrative across every global touchpoint.A builder of high-performing, multi-disciplinary teams, I am a strategist who balances aggressive technical innovation with a rigorous commitment to operational integrity and disciplined cost management.
Experience
Program Director
Aug 2022 — Present · Mumbai, IN
As Operations Director at the Mumbai Center, my role involvesoverseeing the entire delivery and operations of an OmnichannelMarketing Operations setup.I lead a team of over 200 experts specializing in key areas such as WebContent Management, CRM, Digital Analytics, DMP, Data Science, andData Engineering, supporting a leading German automobile giant.In addition to managing client engagement and operational delivery aspart of business-as-usual (BAU), my responsibilities extend tooverseeing P&L, financial management, HR, and recruitment services toensure smooth and consistent operations.Our primary platforms include Adobe Experience Manager, Adobe Campaign Management, Adobe Launch, Adobe Analytics, AdobeTarget, Adobe Audience Manager, Salesforce Marketing Cloud (SFMC),Umbraco, Laravel, Power BI, Tableau, and others.Key achievements during my tenure include successfully scalingoperations and driving organic growth while fostering sustainableemployee engagement.
Education
Mumbai University
Bachelor of Science (B.Sc.), Business Administration and Management, General
2004 — 2007
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