Abhishek Simppi

About Abhishek Simppi

Major Incident Manager | Incident Response | IT OperationsPassionate Major Incident Manager with a proven track record of effectively leading and resolving critical incidents to ensure minimal impact on business operations. I thrive in high-pressure environments and possess a keen ability to coordinate cross-functional teams, manage stakeholders, and drive incident resolution with precision. Key Expertise:Incident Management: Proficient in orchestrating end-to-end incident response processes, from initial detection and analysis to post-incident review and documentation.Team Leadership: Experienced in leading diverse and distributed teams, fostering collaboration, and maintaining composure during high-stress situations.Technical Acumen: Deep understanding of IT systems, infrastructure, and technologies, enabling rapid diagnosis and effective communication with technical teams.Communication Skills: Adept at translating technical jargon into clear, concise updates for both technical and non-technical stakeholders. Collaborative Approach:I believe that successful incident management requires a strong collaborative approach. By leveraging my interpersonal skills and technical expertise, I facilitate seamless communication between technical teams, management, and stakeholders, ensuring everyone is aligned toward swift incident resolution. Career Highlights:Successfully managed and resolved numerous major incidents, consistently meeting or exceeding SLAs and minimizing downtime for critical systems.Implemented incident response best practices, resulting in a 30% reduction in mean time to resolution (MTTR).Conducted post-incident reviews to identify root causes and recommend process improvements, leading to enhanced incident prevention and faster resolution times. Let\'s Connect:I\'m always eager to connect with fellow professionals in the IT and incident management space. Whether you\'re looking to share insights, collaborate on industry best practices, or explore potential opportunities, feel free to reach out!#MajorIncidentManagement #IncidentResponse #ITOperations #Leadership

Experience

1. Senior Manager

   Capgemini

   Apr 2026 — Present

Education

• THAKRAL COLLEGE OF TECHNOLOGY

  BE, ELECTRICAL & ELECTRONICS

  2008 — 2012

• ST.Xavier Sr Sec School

  Bachelor's degree, Maths & Science

  1994 — 2007

Skills

• Unix
• Bmc Patrol