Abhishek Shukla
Service Now || End Point Resources || Handle Escalations || Incident Management || Services Coordinator
- Role
- Incident Manager at Corsica Technologies
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Abhishek Shukla
Abhishek is an Experienced IT Analyst with a demonstrated history of working in the IT and Software Industry, Production & Planning, Enterprise Cost Analysis, Logistics and Supply chain, Client Relationship, Geological & Remote Sensing having 5 + years of experience. My professional experience stems from months of providing # User Friendly Dashboards & Overall Great Customer Experience.Skilled in # Desktop Troubleshooting, Microsoft Office 365, Active Directory, Azure, Citrix, Java, Spring Boot, GitHub, Java Script, React, HTML, CSS, ERP. Cost Estimation, Pareto Analysis, Project Management & Requirement,#Autodesk-Auto-Cad Design, ARC- GIS,#Service Now, Responding Escalations, Incident and Problem Management, Handling Operations. Handling Severity 1 and 2 incidents, on a 24x7 basis, initiate incident bridge and ensure response from impacted groups within SLAs, Maintenance windows support, ITIL. Strong engineering professional with a Bachelor of Technology degree in Mechanical Engineering from GLA University Mathura Uttar Pradesh.I have sound technical, organizing and interpersonal skills; self-driven, and committed to building something larger. Excellent presentation skills and someone who wants to know the little bit about everything possible around, so as to quickly establish rapport with people from diverse backgrounds. Want to contribute efficiently to the organization and enhance my personality while keep enriching my core values.
Experience
Incident Manager
May 2026 — Present · Gurugram, IN
Started with- Incident Manager role and working as a Client Service Advocate. I am responsible for seamless client operations by managing documentation, process execution, and coordinating service needs thus a key contributor to client success, responsible for independently managing documentation, monitoring SLAs, incident, ensuring compliance, accuracy, and efficiency across all client-facing processes.
Education
Montfort Inter College( earlier MBIC) Lko
Intermediate
2005 — 2012
GLA University
Bachelor of Technology
2015 — 2019
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