Abhishek Shukla
Associate Service Consultant @Policybazaar for Business
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WORK HISTORY
Associate Service Consultant @Policybazaar for Business
Gurugram, IN
Provide end-to-end policy assistance through professional call communication and query resolution.*Facilitate employee understanding of policy coverage, benefits, exclusions, and top-up options.*Support employees in the enrollment process and grievance redressal.*Collaborate with internal teams to ensure seamless policy servicing.*Maintain accurate records of interactions while ensuring compliance with organizational and regulatory standards.
EDUCATION
Integral University, Lucknow, Uttar Pradesh
BCA, Computer Science
LUCKNOW PUBLIC SCHOOL
High School
Prasad Polytechnic
High School Diploma, Computer Science
ABOUT ABHISHEK SHUKLA
Experienced professional with 3+ years in client servicing and international customer support. Former Senior Analyst at HCL, skilled in ServiceNow, Active Directory, and technical assistance for global clients. Currently working with PBFB, specializing in corporate group medical policies, assisting employees and alumni with policy queries, enrollments, and claims. Strong focus on delivering service excellence, clear communication, and client satisfaction.
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