Abhishek Sharma
Nexthink | Systrack | EUC & Digital Experience Monitoring | Aspiring Product Manager | HCLTech
- Role
- Specialist at HCLTech
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Abhishek Sharma
Technical product professional with experience owning and designing SaaS platform capabilities for enterprise support workflows. Focused on system integrations, reliability, and outcome-driven prioritization to reduce MTTR and improve service efficiency at scale. Transitioning into a Technical Product Manager role.Also, I am a Digital Experience (DEX)/ EUC Monitoring professional with 5+ years of experience in endpoint performance analysis and user experience optimization.Hands-on experience with:Lakeside SysTrack (Resolve, Investigator, dashboards)Nexthink Infinity Device health analysis (Boot time, CPU, Memory, Disk)Root Cause Analysis and proactive issue identificationServiceNow incident/problem managementI specialize in improving digital employee experience using telemetry-driven insights and proactive remediation.Open to opportunities in SysTrack / Nexthink / DEX / EUC Monitoring roles as well.
Experience
Specialist
Mar 2026 — Present
Education
Sastra University
BCA, Bachelor of Computer & Application
Amity University Online
MBA, Business
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