Abhishek Sharma

Nexthink | Systrack | EUC & Digital Experience Monitoring | Aspiring Product Manager | HCLTech

Role
Specialist at HCLTech
Location
Lucknow, UP, IN
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

About Abhishek Sharma

Technical product professional with experience owning and designing SaaS platform capabilities for enterprise support workflows. Focused on system integrations, reliability, and outcome-driven prioritization to reduce MTTR and improve service efficiency at scale. Transitioning into a Technical Product Manager role.Also, I am a Digital Experience (DEX)/ EUC Monitoring professional with 5+ years of experience in endpoint performance analysis and user experience optimization.Hands-on experience with:Lakeside SysTrack (Resolve, Investigator, dashboards)Nexthink Infinity Device health analysis (Boot time, CPU, Memory, Disk)Root Cause Analysis and proactive issue identificationServiceNow incident/problem managementI specialize in improving digital employee experience using telemetry-driven insights and proactive remediation.Open to opportunities in SysTrack / Nexthink / DEX / EUC Monitoring roles as well.

Experience

  1. Specialist

    HCLTech

    Mar 2026 — Present

Education

  • Sastra University

    BCA, Bachelor of Computer & Application

  • Amity University Online

    MBA, Business

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Abhishek Sharma — Specialist at HCLTech in Lucknow, UP, IN | Unifers