Abhishek Sharma
Driving Efficiency and Innovation as Analyst in @Google Projects
- Role
- Analyst at Cognizant
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Abhishek Sharma
I am a detail-oriented Business Analyst / Operations Analyst with experience supporting data-driven decision-making for large-scale digital platforms. Currently working at Cognizant on a Google Ads project, I analyse operational data, track KPIs, and build dashboards to identify trends, risks, and process improvement opportunities.My role involves resolving complex L2/L3 cases, conducting root cause analysis, and collaborating with cross-functional teams to ensure consistent quality and policy compliance. I also act as a point of contact for operational workflows, supporting team coordination and performance tracking.I have hands-on experience with Excel and Power BI for reporting and dashboarding, and I am currently pursuing an MBA in IT & FinTech to strengthen my business and technology understanding.I am actively exploring Junior Business Analyst and Operations Analyst opportunities across the UK and Europe and am open to relocation.
Experience
Analyst
May 2024 — Present · Gurugram, IN
As an Analyst on a high-impact Google project, I monitored and analyzed over 100 ads daily in sensitive domains such as Finance, Politics, and Healthcare, ensuring 98–100% policy compliance and safeguarding platform integrity. Leveraging Power BI and Excel, I extracted, cleaned, and visualized data to build actionable dashboards and performance reports, enabling identification of operational trends and driving a 20% improvement in decision-making efficiency. In my dual role as L2 and L3 Analyst, I resolved more than 1,800 complex cases monthly, provided critical policy clarifications, and mentored reviewers to maintain consistent quality and decision accuracy. As the Point of Contact for the operations team, I coordinated workflows, supported 15+ team members, and streamlined daily project execution. My work extended to evaluating and optimizing website quality through GenAI model frameworks, enhancing content relevance, ad placement effectiveness, and user experience. Additionally, I collaborated with cross-functional teams to escalate complex cases, deliver structured feedback, and improve AI model accuracy by 12%, contributing to ongoing process excellence and platform optimization.
Education
Manipal University Jaipur
Master of Business Administration - MBA, IT and Fintech
Graphic Era Hill University
Bachelor of Business Administration - BBA, Finance, General
2020 — 2023
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