Abhishek Sharma
Senior IT Analyst @HCLTech
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WORK HISTORY
Senior IT Analyst @HCLTech
EDUCATION
Shiv Nadar University
Tech bee
St. Columbus School - India
High School Diploma
ABOUT ABHISHEK SHARMA
Advanced knowledge of Control M scheduling technique in distributed environment•Resolving job failure, investigating long running jobs, restarting and forcing completed jobs, ensuring production batch completed successfully.•Troubleshoot batch failures to determine cause (review Control M logs) and correct/escalate.•Responsible for problem identification and resolution of failed processes or jobs and assisted customers in troubleshooting issues with their applications in Control M.•Handling manual requests for Control M and Mainframe coming in through request tickets and email.•Worked on Ticketing Tools Service Now•Provided 24x7 batch processing support.•Handling major incident calls with Major Incident Managers and providing the necessary information for quick issue resolution.•Have basic knowledge of monitoring on SAP LOGON tool and about Linux too.
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