Abhishek Saxena
Associate Director @FIS
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WORK HISTORY
Associate Director @FIS
Gurugram, IN
EDUCATION
Manipal Institute of Technology
BIT
SKILLS
ABOUT ABHISHEK SAXENA
Service Delivery Leader for Telecom Customer Service Operations ensuring that customers have an amazing experience that makes them brand advocates and encourage more business in the most efficient, lean way possible while taking care of internal key metrics like Cost, Efficiency & Attrition. I\'m also responsible for forecasting & managing headcount for the business and have good exposure to managing expenses. I’m responsible for creating policies for business effectiveness, ensuring staff training & development and working closely for people engagement. I\'ve got the FIS Annual Management Reward for both Operations Delivery and People Management. I\'ve rich expertise in Email, Chat & Social Media management and reporting requirements.
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