Abhishek Saxena
Crm-associate @Byju\'s
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WORK HISTORY
Crm-associate @Byju\'s
Bengaluru, IN
In my role as a CRM Associate at BYJU\'S Exam Prep, I focus on ensuring exceptional customer experiences and driving user retention. I guide users through seamless app navigation during post-sales onboarding, addressing any technical or account-related issues to ensure smooth user engagement.Key responsibilities:Resolving customer issues across multiple platforms (calls, emails, WhatsApp), ensuring high satisfaction and timely resolutions.Analyzing user data to identify trends and areas for improvement, driving retention and enhancing user experience.Collaborating cross-functionally with technical teams to escalate and resolve issues efficiently, improving product performance.Managing student enrollments, un-enrollments, and ensuring accurate data tracking for stakeholders.I am passionate about leveraging data analytics to continually refine user engagement strategies and contribute to the growth of the organization. I work closely with internal teams to ensure customer needs are met, fostering long-term relationships and driving business success.
EDUCATION
Delhi University
Bachelor of Arts - BA
ABOUT ABHISHEK SAXENA
I am a dedicated professional with experience across CRM, customer support, operations, and sales. As a CRM Associate, I focus on driving customer satisfaction and retention by leveraging data-driven insights and solving complex problems. I thrive on optimizing user experiences and ensuring seamless engagement through efficient post-sales processes and timely issue resolution. In my previous roles at BYJU\'S Exam Prep and Gradestack Learning, I gained valuable experience in guiding customers, analyzing data to improve retention, and managing the sales cycle from start to finish. My passion lies in using analytics to drive business growth and enhance customer loyalty, while collaborating with teams to deliver results that support organizational goals. I’m always open to new challenges and excited to connect with professionals who share a similar passion for creating impactful, customer-centric solutions.
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