Abhishek Dharmendra Rawal
Product Analyst | MSEM @ UMASS - Amherst
- Role
- Product Manager at Cisco
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Abhishek Dharmendra Rawal
Supply Chain Professional with 3 years of experience supporting inventory planning…
Experience
Product Manager
Jan 2025 — Present
Directed product vision and 4-quarter roadmap for Cisco\'s professional digital tools suite, achieving a 28% year-over-year increase in online sales from professional clients and adding $1M in semiannual revenue.• Oversaw the complete product lifecycle for the \"Pro Plus\" loyalty program in the application, expanding membership by in the current year.• Led a scrum team of 12 (developers, quality assurance) by managing a prioritized backlog with more than 180 user stories, resulting in the on-time delivery of 6 major application updates.• Implemented user story mapping sessions that decreased mid-sprint requirement changes by 20% and increased development team productivity by 16%.• Created a customer feedback program by completing more than 45 on-site interviews with professional users and reviewing support ticket data, leading to the creation of a new bulk-order tool.• Held bi-weekly coordination meetings with leaders from Merchandising, Supply Chain, and Marketing to align on product launches, achieving a 92% on-time release rate for new features.• Used SQL and Power BI to study user behaviour paths, finding a checkout drop-off issue. Tested a revised flow that raised conversion by 4.3%, contributing roughly $5M in quarterly revenue.• Established and tracked key performance indicators for the product area, including application adoption, order total accuracy, and average order size, reporting results each month to senior leaders.• Collaborated with enterprise architects to review the technical feasibility of connecting the professional application with the \"Quote Center\" API, simplifying the custom quote process and saving professional users around 5 hours per week on manual entry.
Education
University of Massachusetts Amherst
Masters of Science, Engineering Management
Pandit Deendayal Energy University
Bachelor of Technology - BTech, Electrical and Electronics Engineering
2018 — 2022
Isenberg School of Management, UMass Amherst
Master of Science Engineering Management
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