Abhishek Pathak

About Abhishek Pathak

Results-driven Team Leader with more than 3.5 years of total experience in Banking and Capital Market and experience in leading cross-functional teams, managing workflows, and driving performance improvements. Skilled in people management, process optimization, and supporting setup/transition of new business processes. Proven record of achieving targets, improving efficiency, and fostering a collaborative work environment.Highly skilled and dedicated person who possesses excellent communication skills backed by immense workmanship, thereby contributing to achieving high quality results. Goal oriented, flexible and resourceful with a curious mind to learn new skills, impressive team management ability to collaborate with teams and implement accurate resolutions.Committed to utilizing my expertise in fraud detection, prevention and investigation techniques to contribute to the success of the organization.

Experience

1. Business Analyst Team Lead

   Genpact

   Sep 2025 — Present · Gurugram, IN

   Responsible for leading and managing team to deliver business solutions and drive performance.”•Supervised a team of 15 members, ensuring productivity and adherence to KPIs. •Conducted weekly performance reviews, increasing team efficiency by improving scores.•Designed and delivered training sessions that improved process knowledge and reduced errors by 20%. •Collaborated with management to implement new workflow strategies, reducing turnaround time and average handling time. •With this I hold the experience in fraud and AML cycles to avoid delay in service delivery, maintain client requirements and meet their satisfaction. •Spearheaded weekly and monthly team and client meetings to discuss the issues, identify solutions and accordingly implement them to ensure a smooth handling of operation. •Involved in the mapping of business requirements and participated in functions of developing and implementing processes in accordance with the set guidelines. •Contributed to process migration activities, helping set up new workflows and ensuring stability during transition.

Education

• University of Lucknow

  Bachelor of Commerce - BCom, Business Administration and Management, General