Abhishek Pathak

About Abhishek Pathak

Currently working as Operations Manager at Grofers and handling the Operations of South Delhi. Currently associated with Supply Chain and Logistics domain.My key areas are Supply Chain Management,Inventory Management, Project management, Store administration and Business analytics.

Experience

1. Operations Manager

   Grofers

   Aug 2015 — Present

   Streamlined pick and delivery operations, improving effectiveness and generating revenue. Managed facility and FE to ensure consolidated commitment to efficiency and customer satisfaction. Responsible for the entire operations of South Delhi Stations. Responsible For Smooth Operations, Inventory Control, Cash Management, Store Administration etc. Responsible for ensuring the management of deliveries from suppliers and the dispatch of goods is both timely and efficient and complies with service level agreements. Improve the operational systems, processes and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process and organizational planning. Handling an entire team of branch (120+ Delivery Executive). Maintaining day end report on daily basis and send to Area mangers. Maintaining MIS on daily basis. Managing attrition rate of employees. Training and development of teams. Ensuring smooth operations on and off the floor. Ensuring exceptional customer service experience for each customer every time. Maintaining weekly report. Manpower planning. To coordinate with the Fulfillment team for the proper procurement of order items. Coordinate with the supporting departments like CRM, Accounts. Maintain a complete database of customers order in a tracker. Keeping Tracks of average delivery cost.

Education

• Acropolis Group of Institutions

  Bachelor of Engineering (BEng), Electrical, Electronics and Communications Engineering

  2008 — 2012

• Motivational Pathway

  Master of Business Administration (MBA), Marketing

  2013 — 2015

Skills

• Management
• Customer Service
• Crm
• Operations Management
• Inventory Management
• Business Strategy
• Leadership
• Logistics
• Team Building
• Supply Chain Management
• Store Management