Abhishek Pal
Service Planner @ River | Bajaj Auto (KTM, Husqvarna, Triumph) Service | JU Mechanical 2021 | CP - Team XLR8
- Role
- Service Planner at River
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
Experience
Service Planner
Jan 2026 — Present · Bengaluru, IN
After-sales Service Operations Planning at River.Led service strategy and long-term business planning to drive customer satisfaction and operational growth.Designed customer retention, ownership programs, and service marketing initiatives to enhance lifecycle value.Implemented digital tools and improved Salesforce processes to boost service efficiency and field productivity.Monitored CRM KPIs and standardized SOPs to ensure consistent, data-driven service delivery.Collaborated cross-functionally and explored partnerships to strengthen service operations and unlock new revenue streams.
Education
Jadavpur University
Bachelor of Technology, Mechanical Engineering
2017 — 2021
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