Abhishek Netke
Customer support associate
- Role
- Process Associate at IGT Solutions
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Abhishek Netke
In my role at SPECTRAFORCE ®, My true passion lies in Quality analysis through call…
Experience
Process Associate
Aug 2023 — Present · Pune, IN
Consistently achieved 95%+ SLA adherence by maintaining accuracy and timeliness in query resolution- Delivering an exceptional CSAT score of 90%+ across interactions, enhancing overall customer experience- Reduced escalation rate by 20% through empathetic communication and proactive problem-solving- Mentor new team members, contributing to higher QA scores (Range: 98 %- 100 % Accuracy) and faster ramp-up time for freshers- Proposed workflow optimizations that decreased Average Handle Time (AHT) by 12% while maintaining service quality.
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