Abhishek Nagesh
Senior Operations Manager @ HCLTech| Ex ABFRL|Ex AJIO| B2B B2C Operational expert| First mile Last mile operation handling|
- Role
- Senior Operations Manager at HCLTech
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Abhishek Nagesh
Experienced Supply Chain Operations and E-Commerce professional with 12+ years of…
Experience
Senior Operations Manager
Feb 2024 — Present · Bengaluru, IN
Managing day-to-day operations in US & CA that include scheduling, installation and mapping of all the location based on the work order received.• Monitoring all the WH order dispatch that include self-shipment and tech install for all the validation.• Ensuring the right inventory is handed over by the warehouse based on the work order for technician and logistics partner.• Analyzing the reason for delay or rescheduling of the orders and doing proof check post installation with proof od completion certificate• Ensuring tech driven miles are commission is paid out on time.• Planning the schedules- Capacity versus planning depending on the work type on weekly basis.• Monitoring on the call Abandoned rate and handling social media escalation.• Ensuring Average handled time and after contact work in within the metric.• Ensuring team does sanity check end of day on all the orders which are dispatched.• Identifying any gaps in the process and implementing the new workflow.
Education
Justice K S Hegde Institute of Management - JKSHIM
Master of Business Administration - MBA
2010 — 2012
St. Aloysius College (Autonomous), Mangalore
Bachelor of Business Administration - BBA
2007 — 2010
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