Abhishek Mishra
WFM Manager| Ex-Amazonian | Ex-Wiproite | Ex-Oberoi | Ex-Sterlinger | Workforce/Hospitality Management
- Role
- Wfm Manager at TP
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Abhishek Mishra
Senior Workforce Management (WFM) Analyst / Capacity Planning Lead with 10+ years of experiencesupporting large-scale, multi-site contact center operations. Deep expertise in forecasting, staffing,scheduling, intraday management, and capacity planning across high-volume environments. Provenability to deliver interval-level forecasts, optimise occupancy and AHT performance, and align workforceplans with service level, cost, and productivity KPIs. Experienced in long-term planning (LTP) and short-term planning (STP), managing onshore and offshore teams, and partnering with senior operationsleadership to drive data-backed decisions.
Experience
Wfm Manager
Mar 2026 — Present · Gurugram, IN
Education
INSTITUTE OF HOTEL MANAGEMENT, CATERING TECHNOLOGY & APPLIED NUTRITION, LUCKNOW
Bachelor’s Degree, Hotel/Motel Administration/Management
2009 — 2012
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