Abhishek Mande
Lead Technical Analyst at Ribbon Communications with experience in IP/MPLS networks. | Ex - Juniper, Ex-ECI
- Role
- Lead Technical Analyst at Ribbon Communications
- Location
- Thane, IN
- LinkedIn followers
- 500 followers
About Abhishek Mande
With a Bachelor of Engineering in Electrical, Electronics, and Communications from Mumbai…
Experience
Lead Technical Analyst
Apr 2022 — Present
In my role at Ribbon Communications, I spearheaded the initiation of a new service focused on IP/MPLS networks, ensuring seamless documentation and design processes. I collaborated closely with Sales Engineers and validation teams to create low-level designs, aligning solutions with stakeholder needs. My efforts in delivering technology demos and executing Factory Acceptance Tests significantly improved customer satisfaction and project outcomes.Before handling new role I have also effectively managed a cross-functional team to drive successful project implementations and migrations. • Delivered root cause analysis and L3 support, enhancing client satisfaction and trust in our services. • Conducted technical presentations that improved client understanding of complex solutions, fostering stronger relationships. • Oversaw escalations handling, ensuring swift resolution of issues and maintaining project timelines.
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