Abhishek Lakhan
Omni Sport Adviser Mobility (Cycling & Running) @Decathlon
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WORK HISTORY
Omni Sport Adviser Mobility (Cycling & Running) @Decathlon
IN
Working as an Omni Sport Adviser in the Mobility department at Decathlon, helping customers discover the right cycling and running solutions based on their needs and goals. Every day involves understanding customer requirements, guiding them through product choices, solving challenges, and ensuring they have a positive in-store experience. Along with customer satisfaction, I contribute to the commercial performance of the department by taking ownership of business objectives, building customer trust, and working closely with teammates and leaders to achieve shared goals. Being part of a sports-driven environment allows me to combine customer experience, business responsibility, and my passion for helping people stay active.
EDUCATION
International Institute of Professional studies
Master of Computer Applications - MCA, Information Technology
Institute of Engineering & Technology DAVV, Indore
Master of Computer Applications - MCA
ABOUT ABHISHEK LAKHAN
I enjoy working with people, understanding their needs, and helping them find the right solutions. Currently, I am working with Decathlon Sports India as an Omni Sport Adviser in the Mobility department, where I support customers in cycling and running. My role involves understanding customer requirements, guiding them through product choices, creating a positive in-store experience, and contributing to the department\'s business goals. Before moving to Mobility, I was part of the CRM team, where I gained valuable experience in customer experience, follow-ups, and ensuring a smooth customer journey. That experience helped me develop a customer-first mindset and taught me the importance of attention to detail. What I enjoy most about my work is interacting with different people every day, solving problems, and continuously learning from real-world situations. I believe strong customer relationships, teamwork, and ownership are key to delivering meaningful results. I am passionate about sports, personal growth, and continuously developing my skills in customer experience, retail operations, and business management.
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