Abhishek Lahiri
Vice President @ BYJU\'S | MBA, Business Strategy, Business Finance, Product Development, Data Analytics
- Role
- Vice President at Byju\'s
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Abhishek Lahiri
With over 15 years of executive leadership experience in ed-tech, co-living, infrastructure, and investment banking, I am a strategic leader and product innovator at BYJU\'S, the world\'s largest ed-tech company. My core competencies include strategic planning, operations management, product development, and customer experience, with a focus on driving growth, value, and innovation in the education sector.As the Vice President of BYJU\'S, I lead strategic initiatives, post-sales operations, and customer experience, and contribute to product management with remarkable achievements in enhancing operational efficiency, driving project success, and innovating product development. I have established a Project Management Office, improved project delivery and outcome metrics, and launched new products and features that enhance the learning experience for millions of students. I am passionate about transforming the education landscape and empowering learners with personalized and engaging content.
Experience
Vice President
Sep 2023 — Present · Bangalore Urban, IN
I have led strategic initiatives, post sales operations and customer experience and have positively contributed to product management with remarkable achievements in enhancing operational efficiency, driving project success, and innovating product development. Contributed to broadly three significant roles as:Head – Strategic Projects & Initiatives:Led the establishment of a Project Management Office, significantly improving project delivery and operational efficiency through advanced tools and project management methodologies. Achievements include better project planning and tracking, effective risk mitigation, better cross-dept. collaboration and improved project outcome metrics.Head of Operations - Live Tutoring & Post-Sales Customer Experience:Managing a large team to drive superior customer and teacher experiences, operational efficiency, and learning outcomes by implementing a comprehensive customer lifecycle management strategy and digital transformation initiatives, achieving notable increases in NPS and retention rates. Constantly working towards reducing operational costs through product and process optimizations/ automations.Product Head – CRM, Internal Systems & Live Tutoring Platform:Focused on enhancing internal operational systems and CRM solutions, resulting in marked improvements in process efficiency, class completion rates, and user satisfaction through streamlined workflows and the development of AI-driven tools.
Education
Punjab Engineering College
Bachelor's degree, Electrical Engineering
2004 — 2008
Indian Institute of Management, Kozhikode
MBA, Finance, General
2010 — 2012
Skills
- Financial Modeling
- Valuation
- Corporate Finance
- Investment Banking
- Derivatives
- Capital Markets
- Equities
- Business Analysis
- Equity Research
- Financial Analysis
- Bloomberg
- Market Research
- Fixed Income
- Business Strategy
- Portfolio Management
- Data Analysis
- Credit Risk
- Trading
- Vba
- Management Consulting
- Project Finance
- Equity Valuation
- Equity Derivatives
- Dcf
- Private Equity
- Fx Options
- Market Risk
- Team Management
- Risk Management
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