Abhishek Kundan
Operations Supervisor @Atripco Delivery Service
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WORK HISTORY
Operations Supervisor @Atripco Delivery Service
CA
Team Leadership & Performance Optimization: Lead and manage a team of 100+ employees, including drivers, sorters, and operations staff. Oversee daily operations, scheduling, performance evaluations, and training programs to drive productivity, engagement, and alignment with organizational goals.• Cost Control & Financial Oversight: Manage departmental budgets and optimize operational costs, handling a weekly volume of units, including beverages, food, non-durable goods, and distribution. Identify cost-saving opportunities and ensure financial objectives are met while maintaining service quality.• Client Relationship Management & Retention: Act as the primary liaison between senior management, clients, and stakeholders. Build and maintain strong relationships with clients to enhance customer satisfaction, resolve service issues, and improve retention through exceptional service delivery.• Operational Efficiency & Process Improvement: Drive continuous improvements in operational efficiency by streamlining workflows, optimizing turnaround times, and ensuring smooth coordination across departments.• Inventory & Logistics Performance Management: Oversee inventory management and logistics, ensuring accurate stock levels, timely deliveries, and collaboration with 3PL providers (UPS, FedEx) to meet customer expectations and minimize errors.• Performance Monitoring & Reporting: Monitor operational performance, track key metrics, and provide regular reports to senior management. Use data-driven insights to make improvements, adjust processes, and ensure high productivity and service quality.• Health & Safety Compliance: Ensure compliance with health and safety regulations across operational areas. Track safety performance, implement protocols to minimize risks, and foster a secure and compliant working environment for all team members.
EDUCATION
Georgian College
Post graduate diploma
University of Jammu
BBA
Georgian College
Post graduate diploma
ABOUT ABHISHEK KUNDAN
A results-driven professional with a strong background in Supply Chain Management, Operations, and Human Resources, offering extensive experience in managing logistics, optimizing warehouse operations, and enhancing workforce productivity. Skilled in overseeing day-to-day operations, including inventory management, process improvement, and utilizing Warehouse Management Systems (Courier Complete), with a proven track record of ensuring efficient goods flow, accurate record-keeping, and seamless coordination with 3PL providers like UPS and FedEx for timely dispatches. In previous roles, I have successfully led large teams, improved scheduling processes, and implemented conflict resolution strategies that boosted client satisfaction and operational efficiency. I prioritize maintaining a secure and organized work environment by ensuring full compliance with health and safety regulations to minimize risks and promote a safe workplace. With a solid educational foundation in Supply Chain Management and Human Resources Management from Georgian College, I am committed to leveraging my expertise to drive operational excellence, process optimization, and the overall growth of the organization.
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