Abhishek Kumar Tiwary
Manager Operations @Trent Ltd
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WORK HISTORY
Manager Operations @Trent Ltd
Indore, IN
Since Oct ‘16 with Westside – Trent Ltd (A TATA Enterprise) as Manager Operations\\\\n\\\\nKey Result Areas:\\\\n• Managing the entire store of sq. ft. area with turnover of 20+ Cr. Annually with 6 Managers 45 Front End Professionals\\\\n• LFL Growth/Absolute – Achieve Sales Target alongwith LFL Growth & Category Led Initiatives. Also, ensure Hit Rate Achievement & Team Assesment Scores.\\\\n• Look & Feel – Mainataining & Achieveing Standards set by the organisation which is regularly monitored through Mystery Shopping. Maintaining the Standardised Visual Merchandise Set Up & Implementing changes from time to time alongwith New Launches.\\\\n• Sustainability – Enrolling New Memebers under Loyalty Program to enhance Market Share & business through Loyal Customer Base.\\\\n• Standards – Maintaining the Operational Standards of the Store, measured on Audit Parameters (both Internal & External)\\\\n• Stock Loss – Preventing Shrinkage by through regular monitoring Inventory Related Process & Surprise Audits.\\\\n• Safety – Monitoring & maintaining the Safety Guidelines set by the organisation to ensure safety of Internal & External Customer as well as Organisational Assets.\\\\n\\\\n\\\\nHighlights:\\\\n• Closed the 1st Year at 102% Top Line Achievement\\\\n• Have Scored 100% on Safety Audit once out of 2 Audits done till date (2nd Audit Score – 99.4%)\\\\n• Consistently Maintained 92.6%+ Process Audit Scores\\\\n• Shrinkage has been 0.16% in FY 17-18.\\\\n• Category Led Initiatives Achievement – 107%\\\\n• Won National Rank #1 for Furniture Sales Initiative with 152% achievement & Lowest Retention for FY 16 - 17\\\\n\\\\n
EDUCATION
Indian Institute of Hotel Management, Catering Technology & Applied Nutrition
Bachelors in Hospitality Management, Hospitality Management
Symbiosis institute of Management Studies
PGDRM, Retail Management
Mar Gregorious Memorial Higher Secondary School
High School/Secondary Diplomas and Certificates
ABOUT ABHISHEK KUMAR TIWARY
Areas of Exposure/Expertise Sales & Marketing - Capable of managing the entire sales cycle with success in meeting targets, soliciting and winning accounts. In store promotion. Product management. Business Development & Channel Management – New Channel/Brand Partner on boarding & New Store / Outlet Setup. Strategic Planning - Forward thinking, analytical and thorough in developing business plans and strategies. Customer Service Management - Customer service/loyalty. Buyer behaviour /awareness. Buyer behavior /awareness. Operation Management - Specialty Retail Operations. Visual merchandise displays. SOP Roll-out & Compliance. Inventory control /shrinkage. Loss Prevention & Security. Profit and loss management. Auditing. Team Management - Staff recruitment, training and mentoring. Training program design. Performance management. Capable of managing team size of 500+.
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