Abhishek Kumar Srivastava
Global Quality Leader | Trust & Safety Governance | QaaS | GenAI & Digital Marketing Quality | Cloud Sales Excellence | GTM Strategy | Customer Experience Transformation
- Role
- Global Quality Leader at Wipro
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Abhishek Kumar Srivastava
Core Philosophy:\"Quality is not policing — it\'s enablement.\" Foundational…
Experience
Global Quality Leader
Nov 2024 — Present · Gurugram, IN
Lead the global Quality as a Service (QaaS) program for the client’s digital marketing vendor ecosystem, driving operational maturity and scalable excellence.Manage a team of 80+ Level 2 QA professionals across APAC, EMEA, North America, and LATAM to support quality execution and governance worldwide for the client and partnersServe as the central governance lead, ensuring vendor QA and sales team alignment with required standards, compliance policies, and performance and insights.Develop and enforce global quality governence frameworks, KPIs, and calibration models to drive consistency and accountability across all internal and partner operations.Analyze QA trends and performance data to identify improvement opportunities and lead strategic interventions at the global and regional level.Provide strategic reporting and insights to inform client leadership and drive business decisions.Collaborate with cross-functional teams—vendor management, product, and compliance—to ensure seamless end-to-end quality alignment.
Education
Veer Kunwar Singh University, Arrah
Bachelor of Commerce - BCom, Accounting and Business/Management
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Master of Business Administration - MBA, Marketing
2019 — 2021
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