Abhishek Kumar Singh

Management Consulting Manager | CX Consultant | Genesys Certified Professional

Role: Management Consulting Manager at Accenture
Location: Bengaluru, KA, IN
LinkedIn followers: 500 followers

General Business & ManagementView LinkedIn profile

About Abhishek Kumar Singh

High-energy professional with nearly 11+ years of experience in end-to-end development & maintenance of software applications & project management; scaling new heights of success with hard work & dedication and leaving a mark of excellence.Good knowledge of Genesys Cloud, Rule Based Genesys Engage Call, Email, Chat and and IVR development, Infomart, WFM and NICE Call Recording Solutions, Cyara IVR testing, programming languages like JAVA, C++, C and a good knowledge of SDLC in HealthCare, Banking and Finance domain, Telecom and Insurance Sector.

Experience

Management Consulting Manager
Accenture
Aug 2024 — Present · Bengaluru, IN

Education

Birla Institute of Technology and Science, Pilani
Master of Technology - MTech
Sir M Visvesvaraya Institute Of Technology
Bachelor of Engineering - BE
2009 — 2013
DBMS English School
ICSE
2006 — 2007
D.B.M.S. English School
ISC
2008 — 2009

Skills

Genesys Framework
 Infomart 8.1
Genesys
Genesys Iws Desktop
Genesys Infomart Reporting
 Loggers
Mysql
 Solution Control Interface8.0
Genesys Suite
C++
Nice
 Iws
Java
Nice Call Recording
 Interactive Insights
Visual Basic
 Interaction Routing Designer 7.6/8.0
 Interactions Server
Genesys Ird
Sql
Linux
 Nice Sentinel
C
Programming
Html
 Gvp 81
 Business Analyzer
 Ccpulse
Genesys Eservices
Genesys Workforce Management Tool
 Nice Perform

Contact information

Verified work emails, personal emails, and direct dials — unlocked in one click.

Work email
•••••@accenture.com
Personal email
•••••@•••••.com
Direct dial
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Current company

Accenture

Business Consulting and Services · 10K employees · Grand Canal Harbour, Dublin 2, IE

Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 786,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com. This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to: - Use common courtesy and be respectful of others. - Create your own original content and avoid content that you know to be fraudulent. - Never repost someone else's copyrighted work, unless you have permission. - Never post personal, identifying, or confidential information. We reserve the right to delete comments or posts we deem to be: - Profane, obscene, inappropriate, offensive, abusive material. - Spam, repeated comments and commercial messages and personal advertisements. - Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability. - Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization. - False, inaccurate, libelous, or otherwise misleading in any way.

accenture.com

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About Abhishek Kumar Singh

Experience

Management Consulting Manager

Education

Birla Institute of Technology and Science, Pilani

Sir M Visvesvaraya Institute Of Technology

DBMS English School

D.B.M.S. English School

Skills

Find verified contacts for anyone on LinkedIn