Abhishek Kumar
Head-Client Operations at Infosys || GCE Global Operations Leader- AMERICA, EMEAI, APAC and Defence & Space ( Aerospace industries -ATR, BGA, OEM, DnS and CPOO)
- Role
- Senior Client Operations Head (Senior Lead- Client Operations & Services) at Infosys
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Abhishek Kumar
OPERATIONS AND SUPPLY CHAIN ORDER MANAGEMENT PROFESSIONAL An accomplished Certified Supply Chain Order Management Professional (Sales and Fulfilment-S&F) with over 9.8 years of experience predominantly in Aerospace Manufacturing Industries. Strong experience with Supply Chain in multiple capacities. Thought Leadership and problem-solving approach to support organization\'s role as a strategic partner to clients. Primary responsibilities center around workforce management, delivery performance and transformation. Verifiable track record of working in Process Oriented organization with a focus on Six-sigma and SEI CMMi level 5 processes. Gained expertise in handling IT operations in the Aerospace sector. Analytical thinker who consistently resolved ongoing issues/ defects, often called upon on problems that have eluded resolutions by others. Solid management skills demonstrated proficiency in leading and mentoring individuals to maximize level of productivity.Lead the digital transformation deployment of the ROI (Repair and Overhaul Integration) SAP Global After Market (GAM) Solution with EDI (Electronic Data Interchange) enhancement in order to effort reduction and improve the turnaround time
Experience
Senior Client Operations Head (Senior Lead- Client Operations & Services)
Oct 2025 — Present
Education
BBMHS Purnea
Matriculation
Anna University Chennai
Engineer’s Degree, Electrical and Communications Engineering
2006 — 2010
Skills
- Root Cause Analysis
- Salesforce.com
- Microsoft Office
- Team Management
- Leadership
- Customer Service
- Sap Sales & Distribution
- Management
- Change Management
- Service-Level Agreements (Sla)
- Supply Chain Management
- Sap Products
- Sap-Sd
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