Abhishek Kumar
Data Engineer
- Role
- Network Engineer at Tech Mahindra
- Location
- Gaya, BR, IN
- LinkedIn followers
- 500 followers
About Abhishek Kumar
Currently I am working as a Network Engineer for a client based project(AT & T) in Tech MahindraAT & T project.1.Engaged in operations at AT & T NOC, addressing tickets for global customers such as Hilton hotel, Disney and banks.2. Responsible for troubleshooting Cisco, Meraki and Aruba networking equipment, wireless connectivity issues like intermittent connectivity, packet drops and problems with Guest Wi-Fi.3. Conduct analysis on packet captures, ping responses and provide on-call solutions to customers.4. Collaborate with network team to resolve issues within SLA, offer RFO to customers, and prevent future outages.5. Assist AT & T Technicians with integration andtroubleshooting, utilizing tools likeCisco, Meraki, Aruba, Fleet,CLI, and Cloud for wireless network troubleshooting.6. Perform hardware replacements, configure new devices, and handle provisioning and cloning of devices.Bharti Airtel Project. In airtel project, we used to support wired & RF customer.2. We used to check the intermittent connectivity, bandwidth and packet loss of customer.3. We used to troubleshoot the issue on our own with the customer and if it is not resolved we used to send a technician for further troubleshooting.4. We used multiple tools like Putty, M6, DT tools,CFM and we used multiple NMS like HUAWEI, ALCATEL and ZTE.
Experience
Network Engineer
Aug 2022 — Present · Pune, IN
AT & T Wi-Fi L2 NOC Engineer. • 10 months of experience in Wi-Fi L2 support process.• Adequate experience in working with AT & T Pure engage cloud platform(Fleet Manaager, Aruba & Meraki) and good knowledge in overall AT & T application.• Expertise in troubleshooting Cisco, Meraki and Aruba networking equipment, wireless connectivity issues like internet down, intermittent connectivity, packet drops and problems with Guest Wi-Fi.• Understanding of AT & T Network architecture for all mentioned equipment. • Maintained good customer & vendor relationships. Airtel L1 NOC Engineer. • 7 months of experience in wired & RF L1 support process.• Expertise in troubleshooting networking equipment(Cisco Switch and ONT like ZTE, Huawei Alacatel), wired & wireless connectivity issues like internet down, intermittent connectivity, packet drops and problems.• Understanding of Airtel Network architecture for all mentioned equipment.
Education
Central University of South Bihar
M.sc Computer Science, Computer Science
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