Abhishek Kumar
CS Techbar Service Lead- India and UK at Barclays
- Role
- AVP Cs Techbar Service Lead- Uk and Ind at Barclays
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Abhishek Kumar
Continual Service improvementsSoftware Qyality AssuranceLean Six Sigma trainer and mentorProject Management and OperationsInfrastructure Service ManagementAsset ManagementVendor MangementService Enablement and transition Agile and devops methodologyScrum MasterBAU Process Capabilities SMEITIL/ITSMCertified Scrum Master, Lean Six Sigma Black Belt, Green belt, ITIL v3 Foundation and ISO 90••••08 internal auditor
Experience
AVP Cs Techbar Service Lead- Uk and Ind
May 2022 — Present · IN
Adept in to create a reliable & secure environment for end users to provide a world class user’s facing Technology experience.• Techbar service lead of 12 campuses (UK & India), which provide Physical (face to face) & Virtual support to ~75K colleagues for any kind of IT infrastructure issues such as Windows, MS Office, Remote access, RSA, Virtual Desktop, ITHardware, Software, LAN/Wi-Fi, New hires, Self-service.• Subject matter expertise for New joiner experience, Hardware & Software request fulfilment process, Data & Analytics, On-site support & better customer satisfaction.
Education
UBI Business School
International Executive MBA, Operations
Cochin University of Science and Technology
Bachelor of Technology (B.Tech.), Mechanical Engineering
Skills
- Iso
- Tqm
- Iso 9000
- Quality Management
- Agile Methodologies
- Sql
- Itil
- Bmc Remedy
- Six Sigma
- Microsoft Office
- Sap Erp
- Strategic Planning
- Process Engineering
- Itil Process
- Scrum
- Fmea
- Engineering
- Quality Assurance
- Minitab
- Quality Control
- 5s
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