Abhishek Kumar

About Abhishek Kumar

Tech Support | Admin Ops | Data Science Enthusiast | Python • SQL • ServiceNow • Tableau | Ex-Tech Mahindra | GlobalLogic | S&P Global Hi, I’m Abhishek Kumar, a versatile tech professional with over 3 years of experience in technical support, data annotation, market research, and backend automation, working with industry leaders like Tech Mahindra, GlobalLogic (Google Project), and S&P Global. Currently, I’m working as an Associate Technical Support Engineer at Tech Mahindra, delivering high-quality IT support in a global enterprise environment. I specialize in managing user accounts, access provisioning, VPN/network troubleshooting, and handling incidents and requests using ServiceNow and Active Directory. I consistently meet SLA targets while ensuring strong customer satisfaction and system reliability. Core Areas: ServiceNow, Active Directory, VPN, TCP/IP, Office365, Remote Desktop, Ticketing & Escalations Previously, at GlobalLogic, I contributed to Google’s AI and NLP training systems by working on real-time data annotation projects: Power Query Understanding (Flights, Hotels, Smart Home) Nest Security – Image & Event Classification Hotel Environment Categorization I ensured >97% annotation accuracy, reduced rework, and supported model enhancement for smarter search and detection systems. At S&P Global, I built my foundation in market research, competitive intelligence, and data processing. I performed deep-dive analysis, trend spotting, and report generation to aid strategic decision-making using tools like Python, SQL, and Tableau. Technical Skills: Python, SQL, Tableau, R, MS Excel, HTML, CSS, Flask, Django ServiceNow, SailPoint, Okta, Jupyter Notebook Logistic Regression, XGBoost, Decision Trees, CNN Strong documentation, communication, and analytical skills Vision: To grow into a Full Stack AI Engineer, while continuing to leverage my technical support and data background. I aim to drive intelligent, data-backed, and scalable digital solutions in fast-evolving tech environments. Let’s connect if you’re seeking someone who can bridge tech operations, data science, and automation to create meaningful impact. Email: a••••••••@gmail.com LinkedIn: linkedin.com/in/abhishek-kumar-5a757b3b

Experience

1. Technical Support Engineer

   Tech Mahindra

   Mar 2024 — Present

   As an Associate Technical Support Engineer, I provide L1 and L2 support in a fast-paced enterprise IT environment. I manage software, hardware, network, and cloud-related issues for a global user base. My role includes real-time troubleshooting, access management, and remote system support using various enterprise tools.Key Responsibilities:Resolve issues in Office 365: Outlook, Teams, SharePoint, OneDrive.Perform password resets, MFA support, and provisioning in Okta and SailPoint.Manage AD tasks: account unlocks, GPO updates, permissions, LAPS UI support.Use ServiceNow for ticket handling, updates, documentation, and escalation.Troubleshoot remote access and VPN problems via Zscaler.Monitor endpoint performance with ControlUp and resolve latency issues.Support enterprise telephony tools: Cisco Jabber, Unity, and Home Cluster.Resolve conferencing and voice issues, including Jitter-based disruptions.Provide Tier 2 remote support: login failures, device sync issues, and access problems.Document SOPs, user guides, and KB articles for self-help and internal teams.Identify and reduce recurring issues via root cause analysis.Tech Stack:Okta | SailPoint | AD | Azure AD | O365 | ServiceNow | Zscaler | Cisco Jabber | Unity | ControlUp | LAPS UI | Windows OS | Networking BasicsI ensure high service quality by combining strong troubleshooting, communication, and documentation skills to support secure and reliable enterprise operations.

Education

• PT KCCS ICM MANSA DHIMSHRI

  Intermediate

  2015 — 2016

• Bhartiya VidyaPeeth

  High School Diploma

  2011 — 2012

• Alliance University

  Bachelor of Technology - BTech

  2016 — 2020