Abhishek Kumar

About Abhishek Kumar

Program Manager | Technical Solution Manager | AI Driven DeliveryProgram Manager / Technical Solution Manager with 14+ years delivering complex, cross functional technology initiatives across insurance, pharmaceutical, and power domains. I turn strategy into clear, executable roadmaps, aligning Engineering, Product, and Business to land outcomes with disciplined scope, schedule, and cost control.My experience spans end to end SDLC—from discovery and architecture through delivery, cutover, and stabilization. I’ve led enterprise platform delivery, infrastructure modernization, vendor governance, and PMO operations, balancing execution rigor with speed. With 8 years onsite in the U.S. and deep US–India delivery experience, I build trusted stakeholder relationships while keeping distributed teams aligned and shipping.In recent work, I’ve focused on AI enabled delivery and operations—using telemetry, automation, and intelligent workflows to reduce cycle time, improve visibility, and shift teams from reactive execution to data driven decision making. I lead AI prototyping initiatives, framing real operational problems into practical AI use cases that improve predictability, throughput, and incident response.I scale Agile (Scrum) with intent—establishing cadence, healthy backlogs, measurable velocity, and crisp decision frameworks. I’m comfortable running multiple programs in parallel, managing risk, dependencies, and trade offs while keeping quality, security, and reliability front and center.Core strengths• End to end SDLC leadership (requirements → architecture → delivery → stabilization)• AI enabled delivery: telemetry, automation, and data driven execution• Agile at scale: Scrum ceremonies, release planning, and throughput optimization• Infrastructure & vendor management with contract and performance governance• Executive communication: clear status, outcomes, and trade offs• US–India onsite/offshore delivery and high trust team leadershipI partner closely with engineering, product, and business leaders to simplify workflows, remove friction, and measure what matters. Whether modernizing infrastructure, launching platforms, or stabilizing operations, my focus is consistent: deliver outcomes, shorten feedback loops, and build systems that scale with confidence.

Experience

1. Technical Solutions Manager

   Microsoft

   Jul 2021 — Present · IN

   Drive end‑to‑end solution delivery across engineering, product, and business—from problem definition to stabilization*Lead AI prototyping and product initiatives modernizing support delivery, incident response, and Agile operations*Translate complex operational challenges into scalable, customer‑centric AI solutions*Own technical leadership across roadmaps, dependencies, risk management, and execution*Resolve high‑impact incidents and ensure operational excellence during critical business periods*Apply Agile, data‑driven delivery with telemetry, feedback loops, and outcome‑based decision making*Communicate clearly with executives on status, trade‑offs, risks, and outcomes*Build scalable, resilient solutions that improve reliability, agility, and customer experience

Education

• The City College of New York

  Bachelor of Engineering (BE), Computer Engineering

  2004 — 2008

• John Bowne High School

  High School Diploma, Engineering

  1996 — 2002

• Grove school of engineering - city college of New York

  MS, Computer Science

  2009 — 2011

Skills

• Oracle
• Requirements Analysis
• Vendor Management
• Agile Methodologies
• Access
• Management
• Microsoft Excel
• Quality Assurance
• Software Development
• Scrum
• C++
• Business Analysis
• Consulting
• Matlab
• Data Analysis
• Crystal Reports
• Sdlc
• Ms Project
• Unix
• Project Management
• Microsoft Sql Server
• Informix 4gl
• Process Improvement
• Xml
• Informix
• User Acceptance Testing
• Leadership
• Testing
• Requirements Gathering
• Salesforce.com Administration
• C#
• .net
• Sql
• Microsoft Project
• Visio
• Linux
• Microsoft Office
• Business Intelligence
• Software Development Life Cycle (Sdlc)
• Business Process