Abhishek Kumar

About Abhishek Kumar

1+ Years of experience in Collections & Recovery Operations, Team Management, and Data-DrivenFinancial Reporting in financial services.Education: MBA – Data Science & Analytics | BCA – Computer Applications.Certifications: Financial Analyst (In Progress)| Hotel Revenue Management (In Progress)| Analytics inFinance.Expert in leading field recovery operations, coordinating teams, and managing high-volume customerportfolios to achieve recovery targets.Expert in developing MIS reports and dashboards using Advanced Excel, Google Sheets, and Power BIwith data visualization and trend analysis.Strong experience in customer negotiations, repayment planning, settlement strategies, andoperational problem-solving.Hands-on with collection protocols, compliance standards, performance tracking, and all types ofreporting (Daily MIS, Weekly Reports, Portfolio Analysis).Hands-on with Excel (Pivot Tables, VLOOKUP, XLOOKUP), Python, SQL, Power BI, Google Sheets, andMySQL Workbench.Excellent communication skills with experience managing leadership, field teams, back-officeoperations, and customer interactions.Key Achievement: Best Paper Award at National Hindi Conference | Led field teams to consistentrecovery performance | 100% compliance with SOPs.Core Strengths: Team Leadership | Collections Management | Accounts Receivable | Data Analytics | MISReporting | Process Improvement.Languages: English (Professional)| Hindi (Native).Open to Data Analytics, Financial Analysis, Collections Management, Business Analysis, TeamLeadership, and Finance Operations roles.

Experience

1. Debt Management Executive

   Navi

   Oct 2024 — Present · Bengaluru, IN

   Navi Finserv is a leading digital-first financial services company providing innovative lending and debt management solutions across India, leveraging technology, data analytics, and field strategies to optimize portfolio performance and customer experience. At Navi, I managed end-to-end collections and recovery operations, leading a small field team to achieve consistent recovery targets while ensuring timely payments, accurate reporting, and full compliance with internal SOPs. I coordinated with cross-functional teams, negotiated repayment plans and settlements with customers, resolved payment-related queries, and developed MIS reports and dashboards using Excel, Google Sheets, and Power BI to track performance, identify bottlenecks, and provide actionable insights to management.Key Responsibilities : Led daily field recovery operations, coordinating and mentoring field executives to achieve consistent collection targets.Managed high-volume customer portfolios, negotiating repayment plans, settlements, and resolving payment-related queries.Prepared MIS reports and dashboards using Excel, Google Sheets, and Power BI to track recovery trends and provide actionable insights to management.Ensured data accuracy, validation, and compliance with internal SOPs across all collections and reporting processes.Collaborated with back-office teams and city leadership to streamline operations and implement process improvements.Maintained operational discipline, driving timely reporting, team accountability, and performance tracking.

Education

• R.N.S. INTER COLLEGE, MUZAFFARPUR

  PUC

  2015 — 2017

• Bangalore University

  BCA

  2017 — 2020

• Jain (Deemed-to-be University)

  Master of Business Administration - MBA

  2021 — 2023