Abhishek Kumar
L2 Technical Support Engineer | Gravitee (APIM & AM) | SaaS, Hybrid & On-Prem | DevOps Tools
- Role
- L2 Technical Support Engineer Gravitee (Apim & am) Saas, Hybrid & On-prem Devops Tools at Gravitee
- Location
- Kangra, HP, IN
- LinkedIn followers
- 500 followers
About Abhishek Kumar
Hi i am Abhishek Kumar a L2 Tech Lead Support Engineer at Gravitee.io, supporting and…
Experience
L2 Technical Support Engineer Gravitee (Apim & am) Saas, Hybrid & On-prem Devops Tools
Dec 2024 — Present
I’m an L2 Technical Support Engineer at Gravitee.io, specializing in supporting Gravitee’s API Management (APIM) and Access Management (AM) platforms across SaaS, on-prem, and hybrid environments.While I primarily troubleshoot at the product level, I frequently reproduce issues using Docker, Kubernetes, Helm, and RPM. I also work with MongoDB, Redis, Elasticsearch, and Linux-based environments.For infrastructure-related issues, I collaborate with our internal platform team to guide config-level or infra changes based on my findings.My responsibilities include:Deep-dive debugging and RCA of product issuesReproducing complex client scenarios in controlled environmentsWorking with logs, metrics, and third-party integrationsActing as a bridge between support, engineering, and platform teams
Education
Beant College of Engg. & Tech., Gurdaspur
Bachelor of Technology, Electrical, Electronics and Communications Engineering
2014 — 2018
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