Abhishek Kumar
Associate consultant at capgemini || Cisco TAC || Network Engineer || Data centre ||
- Role
- Associate Consultant - B1 at Capgemini
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Abhishek Kumar
I am currently an Associate Consultant at Capgemini. Specializing as a Cisco TAC Engineer…
Experience
Associate Consultant - B1
May 2024 — Present · Gurugram, IN
Working as an Escalation Engineer. Recognised for expertise and dedication towards my work. Successfully serving as a Cisco TAC Engineer in an Enterprise environment, resolving complex network issues and providing Root Cause Analysis (RCA) as required. Handling high-severity production-impacted cases and collaborating with the onsite engineer and account teams. Providing support to EPIC (effortless proactive customer engagement). Golden and Solution Support accounts. Analysing the enterprise environment and identifying areas of improvement and potential trouble conditions, present the facts to management in a timely manner, and make recommendations for solutions. Provide pieces of training and mentoring new folks, along with the platform knowledge, and give an insight into how TAC works. Also, screened and interviewed candidates for TAC Enterprise externally and internally. Demonstrated commitment to professional growth through ongoing learning and development, staying updated with the latest advancements in networking technologies and certifications.
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