Abhishek Kumar
नातिक्रान्तानि शोचेत प्रस्तुतान्यनागतानि चित्यानि ।
- Role
- Lead Quality Analyst at Startek
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
Experience
Lead Quality Analyst
Sep 2025 — Present · Gurugram, IN
Quality Program Management: Designing, implementing, and maintaining the QA framework and scorecard logic.Team Leadership: Managing, mentoring, and ensuring the calibration and productivity of the QA team.Process Improvement: Conducting Root Cause Analysis (RCA) and driving Corrective and Preventive Action (CAPA) plans.Compliance Assurance: Ensuring strict adherence to client SLAs, regulatory requirements, and policy integrity.Data Reporting: Translating quality data into actionable reports and presenting performance to leadership and clients.
Education
Sri Aurobindo College
Bachelor of Arts - BA, Hindi Language and Literature
Govt. Boys' Model Higher Secondary School, Brakpora
Intermediate, Arts
Govt. Boys' Model Higher Secondary School, Brakpora
Metriculation, Art/Art Studies, General
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